Ranging from Operation Consulting to strategy and planning, to Service Transformation Office, advisory services focus on unlocking and realizing full value from current operations, improving customer experience through NPS and service KPIs, and reducing costs by up to 30% using our experienced Human + Machine Solution through manage service or staff augmentation model.
Optimize provisioning and maintenance processes while evolving your architecture into lean digital operations. Using a command center for B2B/B2C services and implementing self-care and AI solutions, typical outcomes include an increase in remote resolution and a reduction in installation/repair time and back-office workload.
Increase process efficiency and service quality. A one-stop-shop solution for Digital Field Workforce integrates cutting-edge technologies with crowdsourcing platforms while enabling real-time collaboration. Typical outcomes include a reduction in handling time, work processes (simpler), and onboarding time.
Scale, de-risk and orchestrate the end-to-end execution of large network programs across complex delivery ecosystems. The Command Center leverages a process-driven approach supported by data analytics insights – enabling full progress visibility, reliable forecasts, fact-based decision making, and continuous improvement initiatives.
Enable the industrialization, automation, and continuous improvement of repetitive and high-volume processes. NamoTech Solution sets up and runs a service factory model tailored to clients’ objectives and environments, leveraging accelerated transition methodologies, process industrialization, offshoring, automation, and outcome-based commercial arrangements.
Significantly optimizes network costs by utilizing capabilities ranging from network tower sharing to operations transformation and management. NamoTech Solution combines the power of data analytics insights with the ability to execute complex initiatives at pace and scale and deliver on committed business outcomes.